Last Updated: September 15, 2025
Welcome to the "Giloo Group Limited" platform service (hereinafter referred to as the "System Platform Service," "System Service," or the "Service"). This System Platform Service is owned and operated by Giloo Group Limited and its Taiwan branch (collectively, the "Company"). The Service is an online streaming media platform that enables users to search for and watch digitised audiovisual works, and it includes all features, websites, user interfaces, and related content and software associated with the Giloo Group Limited offering. This privacy policy applies to information the Company obtains from you or about you and your activities. It also describes our relationship with third parties that provide services related to the System Platform Service. By visiting the Giloo Group Limited website or accessing the System Platform Service through any wireless network base station, you accept the terms of this privacy policy.
If you have any questions or concerns about this privacy policy, please contact our customer service center at [email protected].
Information We Collect
When you use the System Platform Service, we may collect the following information from you and about your activities:
- Information you provide to us. This may include your name, email address, date of birth, gender, phone number, payment method, and credit card details. We collect this information in various ways, including when you enter it while using the Service, interact with our customer support, or participate in surveys or promotional offers.
- Information we collect automatically. We collect information about you and your interactions with us, your use of the Service, applications, websites, customer service, and information about your computer or other devices used to access the Service (such as mobile devices and smart TVs). This information may include:
- Your activities on the System Platform Service, such as title selections, viewing history, search history, genre preferences, and title lists;
- Details regarding your interactions with customer support, such as the date, time, and reason for contacting us, any chat transcripts, and your phone number (if you contact us by phone);
- Device IDs or unique identifiers, device and software characteristics (such as type and configuration), connection information, web browsing statistics, referral URLs, IP addresses, and standard web log information;
- Information collected through cookies, web beacons, and other technologies;
- Any comments, information, opinions, ideas, analyses, techniques, or other communications you send to us;
- Information from your social network accounts. If you choose to connect one or more social network accounts (such as Facebook) to your system platform account and consent to sharing, we will obtain information from the linked social network account, such as basic personal details including your name;
- Information from other sources. We may obtain information from other sources to supplement the information described above, including from online and offline data providers. Such supplemental information may include demographic data and web browsing behaviour. We may use this supplemental information for purposes permitted by this privacy policy, such as analysing and understanding our current, former, and potential members; improving the Service (including the user interface experience), content selection, recommendation algorithms, advertising, and marketing; and protecting the Company and our members from fraud and unauthorised contact.
How We Use Information
General Information
We use information collected from or about you to establish and strengthen our relationship with you and to help deliver a first-rate user experience. The Company uses this information for purposes that include contacting you, customising the content you see, fulfilling your requests for products or services, improving the Service, conducting research, compiling aggregated data for internal and external business purposes, preventing potential illegal activities, protecting our rights, complying with other uses permitted in our Terms of Use, and any other purposes disclosed to you at the time we collect your information.
Promotional Information
We may use your information:
- To provide you with information about features, services, and other matters related to the System Platform Service that may interest you; or
- To provide announcements, promotional communications, or special offers involving the System Platform Service on behalf of the Company or its commercial partners.
Other Uses
In addition to the specific uses of data referenced in this privacy policy, we may use information obtained from or about you for other purposes in aggregated or non-personally identifiable form. In other words, we combine information about individuals or otherwise anonymise the data so it is no longer personally identifiable. We may use such information for various purposes, including research and analysis, website administration, advertising, service improvement, and promotional activities.
We strongly recommend that you do not disclose your account credentials to third parties. The Company will not contact you via phone or email that you have not provided to us. If you decide to share your account information with a third party, you bear full responsibility for any resulting data exposure.
Disclosure of Information
We may share information obtained from or about you with the following parties:
Giloo Group Limited
We share your information within the Giloo Group Limited while providing services to you (for example, to deliver customer support, make service improvement decisions, develop content, and for other uses described in this privacy policy).
Business Partners
We may share information obtained from or about you in aggregated or non-personally identifiable form with business partners (including advertisers and other companies that are not affiliated with the Company). Unless such partners act on our behalf or you provide your information as part of a co-branded promotion, we will share your contact information with them only after obtaining your consent so they can send you promotional communications about their products and services directly.
Service Providers
We engage other companies, agents, or contractors ("Service Providers") to perform services on our behalf or to assist us in providing services to you. For example, we contract Service Providers to deliver marketing, advertising, communications, infrastructure and IT services; personalise and optimise the Service; provide customer support; analyse and enhance data (including data regarding users’ interactions with the Service); and handle and manage consumer surveys. We may also share statistical information about usage of the System Platform Service, the most popular entertainment offerings, and the effectiveness of advertising within the Service with advertisers. While providing these services, Service Providers may have access to information obtained from or about you. We do not authorise them to use or disclose your information except as necessary to provide their services.
Other Parties Required by Law or Necessary to Protect Rights
In certain circumstances, we may disclose your information in the following situations: to protect the legitimate rights and interests of the Company, its affiliates, investors, directors, officers, employees, agents, and suppliers; to protect the safety and security of users of the System Platform Service or to enforce our Terms of Use; to prevent fraud or for risk management purposes; or to comply with or respond to law, legal processes, or requests from governmental authorities (regardless of whether such requests are legally binding). If you believe your legal rights have been infringed by another user of the System Platform Service and notify us, we may disclose the information you provide to others as necessary to assess and respond to your claim.
Other Parties Related to Business Transfers
In the event of any reorganisation, merger, sale, or other transfer of assets, we reserve the right to transfer information, including personal information, to another entity (in order to continue providing all or part of the Service), provided the receiving party agrees to respect your personal information in a manner consistent with this privacy policy.
Other Parties with Your Consent
In addition to the sharing described in this privacy policy, we may share your personally identifiable information—such as your name, phone number, or email address—with other parties when you consent to such sharing.
Beyond the specific ways of sharing data described in this privacy policy, we may also share information obtained from or related to you in aggregated or de-identified form. That is, we present combined information about everyone or provide it in other anonymous forms so it no longer identifies an individual. We may share such information with affiliated or unaffiliated partners, including advertisers, for example, to share statistics about usage of the System Platform Service, the entertainment offerings most enjoyed by customers, and the effectiveness of advertising within the Service.
Security
We use reasonable physical, technical, administrative, and managerial measures to protect the information we hold from loss, theft, unauthorised use, disclosure, or alteration. For example, passwords and other sensitive information are encrypted during transmission. We also take steps to ensure that only Company employees and agents with legitimate business reasons can access your information.
We reserve the right to adopt other technologies, as industry practices evolve, to protect your financial information. Nevertheless, no security system can guarantee 100% security. Therefore, we cannot guarantee the security of your information or assume liability for improper use. By using the Service through our website and user interfaces, or by providing information to us in any manner, you agree that we may communicate with you electronically regarding security, privacy, and administrative matters relating to the System Platform Service.
Child and Minor Eligibility
You must be at least 18 years old to subscribe to the System Platform Service. Individuals under 18 or the age of majority must use the Service with the involvement, supervision, or permission of their parents or legal guardians, and are subject to the Terms of Use.
Cookies, Web Beacons, and Other Technologies
We and the Service Providers and business partners who support us use various technologies to understand how people use the System Platform Service and the internet. This section provides more information about these technologies and how they operate.
Cookies are small data files stored on your device when you browse and use websites and online services. They are widely used to make websites work, to make them more efficient, and to provide reporting information and personalised services or advertising. Cookies allow us to make your use of the System Platform Service more enjoyable.
We and the Service Providers and business partners who support us may use the following types of cookies:
Essential Cookies
These cookies are strictly necessary to provide our website or online services. For example, when members use our website and applications, we or our Service Providers can use these cookies to authenticate and identify them so we can deliver our services. These cookies also help us enforce our Terms of Use, prevent fraud, and maintain the security of our services.
Performance and Functionality Cookies
These cookies are not essential but help us personalise and enhance your online experience with the System Platform Service. For example, they help us remember your preferences so you do not have to re-enter information you have already provided (such as details provided during registration). We also use these cookies to collect information about how our users interact with the Service (such as popular pages, conversion rates, viewing patterns, click-through rates, and other information) so we can enhance and personalise our website and services and conduct market research. Without these cookies, certain functions of the Service may be limited.
Advertising Cookies
To deliver advertising that is more relevant to you, these cookies use information about your visits to websites. This type of advertising is known as "interest-based advertising." Many of the advertising cookies associated with the Service are owned by our Service Providers.
Web Beacons
We, together with the Service Providers and business partners who support us, may also use technologies built into your web browser or the System Platform Service video player, including so-called "pixel tags," "web beacons," "clear GIFs," or other similar mechanisms (collectively, "Pixel Identifiers"). Pixel Identifiers can be embedded in web pages, videos, or emails, enabling internet users to read specific types of information through their browsers, confirm whether particular web pages or email messages have been viewed, and determine the time and date you viewed the Pixel Identifier, your computer's IP address, and the web page of the Pixel Identifier. Used together with cookies, Pixel Identifiers help improve your System Platform Service experience, including by providing personalised content.
Data Changes
You can access, modify, or update your personal information by visiting Account Settings on our website. If certain personal information is no longer needed to provide the Service, you may ask us to delete it. To do so, or if you have any questions about our privacy practices, please contact our customer service center at the email address listed under Questions & Suggestions. However, if there is a legitimate reason for us to retain personal data under applicable law, we will continue to keep the data.
Changes to This Policy
The Company may modify this privacy policy from time to time due to changes in applicable laws, regulations, or operating conditions. If you continue to use the System Platform Service after such changes take effect, you are deemed to have accepted them. If you do not wish to accept changes to this privacy policy, you should immediately stop using the System Platform Service and terminate your membership.
Contact Us
If you have any questions or concerns about our privacy policy, please write to us at [email protected], and the Giloo Group Limited customer service center will provide a prompt and complete response.