Terms of use

Service Content and Acceptance of Terms

Modification and Effectiveness of Terms

Using Giloo Group Limited

• You must be at least 18 years old to register as a member. Minors under 18 may only use the service under the supervision of a parent or legal guardian.

• Any video content provided by Giloo is for personal use only and not for commercial purposes. During your membership period, we grant you a limited, non-exclusive, non-transferable right to use the service to stream and view films and programs. No rights, ownership, or interests are transferred to you beyond this limited license.

• The content you can watch is provided through Giloo and may only be accessed in regions where Giloo is authorized to provide such content. The service will use available technology to identify your location to determine accessible content.

• We continuously update Giloo’s service, including the content library, and conduct tests on various aspects of the service, such as the website, user interface, and quality. By using the service, you agree that you may be included or excluded from such testing without notice and that details of these tests may not be disclosed and are subject to change at any time.

• You agree to use the service in compliance with all applicable laws, regulations, and usage restrictions. Unless expressly authorized by us or other rights holders, you may not archive, download (except for personal offline use where permitted), reproduce, distribute, modify, display, publicly perform, publish, license, create derivative works from, rent, or sell any part of the service or its content.

• You agree not to:
• Circumvent, remove, alter, disable, impair, or interfere with content protections;
• Use any robot, spider, scraper, or other automated means to access the service, or reverse engineer, decode, or disassemble software or products enabling access to the service;
• Insert code or products into the service; or
• Use data mining, data gathering, or extraction methods to control service content.

• You also agree not to upload, post, transmit, or otherwise interfere with or disrupt the service with malicious data, including but not limited to software viruses, code, files, or programs.

• Available films and shows vary by region. Quality depends on device, location, available bandwidth, and network speed. Whether content can be viewed in HD (720p+) or Ultra HD (1080p+) depends on your internet speed and device capability. Not all content is available in HD or Ultra HD, and not all devices support them. We recommend at least 5.0 Mbps per stream for HD, and 25.0 Mbps per stream for Ultra HD. All internet connection costs are your responsibility. We do not guarantee viewing quality, load times, or uninterrupted access.

• Software and applications used in the service may require installation or updates on your device. By using the service, you agree to receive and install updates for Giloo and related third-party software. If your device used for the service is sold, lost, or stolen, log out or deactivate it through your account settings immediately. If you fail to do so, others may access the service through your account. Update your password as necessary.

• If you violate these Terms of Use or engage in unlawful activity, we may suspend or terminate your access to the service without notice, compensation, or liability.

• You agree to comply with the Republic of China (Taiwan) film rating regulations and adhere to content age restrictions. Some films or shows may be offensive, indecent, objectionable, or disturbing; you assume all risks, and we bear no liability.

• You acknowledge that all video content provided through Giloo belongs to us or is licensed by rights holders, and is protected by copyright, trademark, and intellectual property laws.

Membership Registration, Accounts, and Passwords

• Registration: To use the service, you must register as a member and agree to Giloo’s Privacy Policy and Terms of Use.

• Accounts: Upon registration, you will have a Giloo account. Account holders must safeguard their password and are responsible for all activity through their account, including family members’ use. You are fully liable for any activity under your account.

• Passwords: We may use available technology to authenticate your account access and may offer passwordless login. Keep your password confidential and never disclose it to anyone. If you suspect unauthorized use, notify our support team immediately.

• Sensitive Account Information: Be cautious of communications requesting your account details, which may be phishing attempts. Access your account only through the official Giloo website, not via email, SMS, or third-party links. We may suspend or terminate accounts suspected of fraudulent activity.

• We reserve the right to reject any membership application.

• Subscription options:
1. iTunes In-App Purchase (IAP): For iOS users via Apple payment systems.
2. Google Play In-App Billing (IAB): For Android users via Google payment systems.
3. Credit Card: Giloo accepts major credit and debit cards such as VISA and MasterCard. Transactions are considered international, and your card must support foreign payments.
4. Serial Code Redemption: Unique codes issued by Giloo may be redeemed on our website for subscription access. Codes are one-time use.

• Note: Subscriptions via iTunes, Google Play, or credit card are automatically renewed monthly until you cancel. Cancellation allows continued access until the end of the billing cycle.

• Trial Period: First-time subscribers may receive a free two-week trial (one per account or Apple/Google ID). Details of trial length are posted on our official site. We reserve the right to change trial periods, subscription fees, or billing methods.

• According to Taiwan’s consumer protection regulations, once a subscription is authorized and billed, the service is considered delivered and not subject to the standard 7-day withdrawal right. You may continue using the service until the end of the billing period.

Collection and Use of Personal Data

Communication Preferences

Intellectual Property

• Copyright: All content in the Giloo service is protected by copyright, trade secret, and other IP laws.

• Trademarks: Giloo’s name, logos, images, marks, and sounds are trademarks of Giloo and may not be reproduced or used without authorization.

Assumption of Risk

Disclaimer, Limited Liability, and Indemnification

• The service and all related content and software are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

• Unless permitted by law, Giloo, its affiliates, shareholders, directors, officers, employees, and licensors shall not be liable for personal losses or special, incidental, indirect, or consequential damages.

• If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

Governing Law

Dispute Resolution

Miscellaneous

• Service Suspension/Termination: We may suspend, modify, or discontinue the service (in whole or part) at any time without notice or liability.

• Service Modifications: Content and features may be updated or changed. Testing may be conducted without notice, and you may be included or excluded.

• Internet Costs: You are responsible for all internet connection charges.

• Third-Party Applications: If you use third-party apps linked to the service, you are bound by their terms of use.

Customer Support

Validity of Terms

Contact Information